Creating a subscription package
When managing subscriptions for team members of your company, follow the below steps:
In your MeetGeek account, go to the ‘Plans’ page.
Choose the necessary amount of subscriptions and click ‘Buy’ next to the plan you need.
You will be redirected to the billing Portal, where you can proceed with the checkout.
After the payment confirmation, go to your User Management page in your MeetGeek account. Invite team members using their email and assign subscriptions you previously purchased to their accounts.
Note: You can enable the Pay-as-you-go option to your MeetGeek accounts. This means if team members exceed the recording hour limit available on their plan, the recording & transcription won’t stop. You will be charged $0.5 for every additional hour and invoiced at the end of the billing cycle.
5. After you assign licenses to the invited users, their Plan page will change and look similar to the screenshot below. They won't be able to change subscriptions, and you will act as an administrator.
6. Invoices
We send a consolidated invoice to your email for each payment, and you can always access and download invoice history from the billing portal.
Upgrading your Subscription Package
If your team's needs evolve and you need to upgrade your subscription, the process is straightforward:
Navigate to the 'Plans' section:
Access the 'Subscription' section. This can be found in the left bar.
Click on Manage plan:
Within the 'Manage Plan' section, you'll be presented with various plan options. Choose your current plan 'Manage/Upgrade' button.
Select the Desired Plan:
You will be redirected to a page displaying your current plan details before upgrading, and subsequently, you will be presented with various plan options.
Review and Confirm:
You will then be redirected to a page displaying the details of the chosen plan. Take a moment to review the features, pricing, and any other relevant information. If everything looks satisfactory, proceed by clicking on the 'Confirm' button.
Usage & Limits
Each plan comes with a monthly hours quota. Enterprise plans come with a theoretically unlimited amount of hours but are capped at 200 hours monthly to prevent misuse. If you need more, reach out to our team and we're happy to extend the limit.
If you have at least one more minute available in your monthly quota, your next meeting is on us, even if by recording that meeting you'll end up exceeding the monthly quota.
Other limits
Slack Chat Assistant | 20 messages/day |
Slack Meeting History | Last 20 meetings |
AI rephrasing of highlights | 20 / day |
Rerunning a transcription & summary | Duration counted from the monthly quota |
Regenerating the summary without re-transcribing | 1/2 of the duration counted from the monthly quota |
When does my hours allowance reset?
Your monthly hours reset on the day-of-month that matches your most recent plan activation. If you accepted a Pro plan invite on the 27th, your hours reset on the 27th of each month going forward — regardless of when you originally signed up for MeetGeek.
What changes when a Free user accepts a paid plan invite?
The reset date moves from the user's original Free-plan signup date to their invite acceptance date. The old Free-plan reset (for example, the 10th of the month) no longer applies. The new reset date follows the day they joined the paid plan.
This explains a common scenario: a team member who recently accepted a paid plan invite suddenly hits their monthly cap and the bot stops joining their meetings. Their reset cycle has shifted to a later day in the month, so the next refill is later than expected.
How to keep recording without waiting for the reset
If a team member has hit their cap mid-cycle:
Enable Pay-as-you-go. PAYG covers the gap — the bot keeps joining and you're billed $0.50 per extra hour at the end of the cycle.
Wait for the reset. Hours refresh automatically on the user's reset day. The exact date is shown on the Plans page.
Tips for inviting team members
Time invites for early in the month. Inviting someone late in the month means their next reset will also fall late in the month, leaving them with little usable time before the cycle ends.
Enable Pay-as-you-go upfront. PAYG covers gaps automatically and avoids the "bot stopped joining" surprise.