Manage MeetGeek subscriptions for your whole team — buy licenses, assign them to members, upgrade when you grow, and understand your usage limits and monthly reset. This guide covers the full lifecycle.
In this guide:
Creating a subscription package
To manage subscriptions for the team members of your company:
In your MeetGeek account, go to the Plans page.
Choose the number of subscriptions you need and click Buy next to the plan.
You'll be redirected to the billing portal to complete checkout.
After payment is confirmed, go to your User Management page. Invite team members by email and assign the subscriptions you purchased to their accounts.
Note: You can enable Pay-as-you-go on your MeetGeek accounts. If team members exceed the recording-hour limit on their plan, recording and transcription won't stop — you're charged $0.50 for every additional hour, invoiced at the end of the billing cycle.
Once you assign licenses to the invited users, their Plan page changes to look similar to the screenshot below. They can't change subscriptions — you act as the administrator.
Invoices — we send a consolidated invoice to your email for each payment, and you can always access and download invoice history from the billing portal.
Upgrading your subscription
If your team's needs evolve and you need to upgrade, the process is straightforward:
Navigate to the Subscription section — find the Subscription section in the left bar.
Click Manage plan — choose your current plan's Manage/Upgrade button.
Select the desired plan — you'll see your current plan details, then the available plan options.
Review and confirm — review the features and pricing of the chosen plan, then click Confirm.
Usage & limits
Each plan comes with a monthly hours quota. Enterprise plans are theoretically unlimited but capped at 200 hours monthly to prevent misuse — if you need more, reach out and we're happy to extend the limit.
If you have at least one more minute available in your monthly quota, your next meeting is on us — even if recording it takes you over the monthly quota.
Other limits
Slack Chat Assistant | 20 messages/day |
Slack Meeting History | Last 20 meetings |
AI rephrasing of highlights | 20/day |
Re-running a transcription & summary | Duration counted from the monthly quota |
Regenerating the summary without re-transcribing | Half the duration counted from the monthly quota |
When does my hours allowance reset?
Your monthly hours reset on the day-of-month that matches your most recent plan activation. If you accepted a Pro plan invite on the 27th, your hours reset on the 27th of each month going forward — regardless of when you originally signed up for MeetGeek.
What changes when a Free user accepts a paid plan invite?
The reset date moves from the user's original Free-plan signup date to their invite acceptance date. The old Free-plan reset (for example, the 10th of the month) no longer applies — the new reset date follows the day they joined the paid plan.
This explains a common scenario: a team member who recently accepted a paid plan invite suddenly hits their monthly cap and the Notetaker stops joining their meetings. Their reset cycle has shifted to a later day in the month, so the next refill is later than expected.
How to keep recording without waiting for the reset
If a team member has hit their cap mid-cycle:
Enable Pay-as-you-go. PAYG covers the gap — the Notetaker keeps joining and you're billed $0.50 per extra hour at the end of the cycle.
Wait for the reset. Hours refresh automatically on the user's reset day. The exact date is shown on the Plans page.
Tips for inviting team members
Time invites for early in the month. Inviting someone late in the month means their next reset also falls late in the month, leaving them with little usable time before the cycle ends.
Enable Pay-as-you-go upfront. PAYG covers gaps automatically and avoids the "Notetaker stopped joining" surprise.
Need Help?
If you have any questions or need assistance, reach out at [email protected] or use the chat messenger in the MeetGeek app.
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