Aggregated meetings insights allow you to understand how your meeting performance evolves over time. This is key to understanding if your changes in behavior or structure deliver the expected impact in your meetings.
Also, by looking at an aggregated level, you can start to uncover negative patterns that otherwise would go unnoticed. To give a simple example, you might be unaware that most of your team is having calls outside business hours. That might be OK for a few calls, but when it starts to become a habit, your business might start to suffer.
In this article:
On the meeting insights page, you can check your stats.
Use the top bar to filter for teams, persons, templates, dates, meeting duration, language, and much more.
Next, you see the overall score, computed based on multiple KPIs (which you can define here). This score has indications of this week's progress as well as a benchmark indicator, for all meetings on the platform. On the right, you can check your historical trend on a yearly, monthly, or weekly basis.
Next, you see the strong points (left) and the improvement opportunities (right). Color codes matter: green is OK, yellow is a warning, red is a danger.
Check the tips for improvement opportunities to understand the implications of a bad score as below.
At the bottom of the page, you will find the meetings that contribute to the overall KPI scores. Browse individually to deep dive on a specific meeting.
If you have previously defined teams (check this article) you can check insights for a team and drill down at the individual level.
In the example below I am checking how meetings work in the engineering team, drilling down per person and template.
We are rolling new KPIs as we speak and this list is constantly updated. Do you have ideas for a new KPI? Contact us and we'll be happy to implement it.